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30 Night Satisfaction Guarantee and Policies

Our Money Back Guarantee, Privacy Policy, and Other Policies:

All mattresses include a 30 day Money Back Satisfaction Guarantee. If you are unhappy with your mattress for any reason contact us for a Return Merchandise Authorization then ship the mattress to us in its original condition (no damage, soilage, hair, etc.) and in the original boxes to the return address you will be provided. Return shipping costs are the responsibility of the customer. After we have inspected your mattress to insure that it is in original condition, we will refund your purchase price less a $99 restocking fee. The original outbound shipping charges are not a part of the purchase price and are not refundable.

The following products do not include a money back guarantee:

Leggett and Platt adjustable frames
All Foundations
All bedding products (pillows, comforters, sheets, etc.)

Leggett and Platt adjustable frames can be ordered separately (without a mattress), but foundations can only be ordered as part of a mattress set.


Shipping Policies:

A flat rate shipping charge of $149.00 is applied to all mattresses shipping to the contiguous United States. This shipping fee is non-refundable if you choose to return the mattress. Standard shipping to the contiguous U.S. is free (no extra charge) for Leggett and Platt adjustable frames, all foundations, and all bedding products. Additional shipping charges may apply to orders shipping to Hawaii, Alaska, and international destinations. All import duties and/or fees for international orders are the responsibility of the customer.


Free Bonus Bundle:

Customers who would like to receive the Free Bonus Bundle of quality bedding products should select the Bonus Bundle check box when placing their order. The Bonus Bundle will ship separately from your mattress and will arrive separately. There is no charge for these items, including shipping. The comforter is white, and ivory colored sheets will be sent unless you request a different color. The bonus bundle is our gift for ordering a mattress from Monster Mattress and will be shipped after the 30 day money back guarantee on your mattress purchase has ended. If the customer selects the 'I'll Take It' pricing option the Bonus Bundle will be shipped sooner.


Privacy Policy:

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@MonsterMattress.com.

At www.monstermattress.com, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by www.monstermattress.com and how it is used.

Log Files
Like many other Web sites, www.monstermattress.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

What information do we collect?
We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Our Terms and Conditions section, which establishes the use, disclaimers, and limitations of liability governing the use of our website, is at the top of this page (http://www.MonsterMattress.com/Guarantee.asp)

Your Consent
By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:

P.O. Box 507
Carnelian Bay, California 96140
United States
info@monstermattress.com


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